Work Experience


Systopia International, Orlando, FL

Support, Network, and Deployment Engineer

2018 – Present

  • Travel nationwide up to 75% to be present for new system installs, verifying network stability, speed, and security ahead of our deployment teams

  • Assist planning of deployment schedule with project managers, providing insight into technical stipulations

  • Provide top level technical phone and email support to end users and clients according to a strict, client-specific SLAs

  • Communicate system functionality with stakeholders and potential clients for the purpose of sales, security, and optimization

  • Administrate and participate in enterprise-level development and integration of upgraded software, patches, and utility programs

  • Fulfill business requirements of large-cap clients while keeping a comfortable, personal working relationship with their teams

  • Train local management staff on system administration, troubleshooting, and controls while traveling to various sites

  • Represent the company on conference calls pertaining to network security, deployment and upgrade schedules, and other necessities

  • Image point-of-sale system computers and configure peripherals

  • Maintain a repository of system image versions, improve the core images with new software and performance enhancements

  • Develop and implement improved processes for equipment preparation and deployment

  • Complete shipping of configured systems to target locations, both domestic and international, including all required customs paperwork


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More Power Tuning, Longwood, FL

Marketing Specialist / Vehicle Calibrator / Technical Support

2017 – 2018

●       Promoted cohesive strategy of internet marketing platforms to include Facebook, Instagram, Youtube, Adwords, Merchant, and the retail site

●       Optimized retail site's SEO ranking with proper page metadata, html/css/js code minification, image compression, relevant products, etc.

●       Created Adwords campaign ad copy, keywords, target demographics and regions, improve impressions and clicks according to brand strategy

●       Tracked and quantifed marketing strategy to give direction for future improvements and maximize conversion rates

●       Designed website pages, social media banners and images, photograph and video record various company projects

●       Shot and edited informative video content for the Youtube channel in an effort to drive traffic and increase sales

●       Wrote blog posts and manage sponsored accounts on various online discussion forums

●       Assisted customers both during the order process as well as post-purchase device usage, preference changes, and any vehicle issues

●       Built customized engine/transmission tune files for customers to increase vehicle performance

●       Reviewed vehicle data logs to ensure customer satisfaction and vehicle's mechanical health

●       Offered advice and guidance to customers planning modifications to supported vehicles

●       Provided phone and email support for tuning devices, tune file performance, and parts/components


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Colorvision International, Orlando, FL

Camera/Computer Technician

2016 – 2017

●       Traveled to locations nationwide to deliver, install, and maintain computer systems

●       Provided helpdesk support via phone and remote connection to resolve issues in an organized, timely manner based on priority using a support ticket system

●       Replaced faulty equipment as necessary in large domain environments

●       Managed computer accounts and naming conventions with active directory

●       Maintained expert knowledge of proprietary applications and convey this information to both support team and end users to improve team cohesion

●       Valued advisor on both camera and computer equipment to be deployed on an international scale

●       Primary technician for repairing cameras, lenses, and dye-sublimnation printers

●       Communicated effectively between individuals, departments, and client companies to understand their goals and increase both the reliability and efficiency of the software deployed, as well as improve perceived value

●       Maintained specialty photo hardware such as IR sensors, cabling, and logic controllers installed on various theme park rides

●       Configured computers and cameras to capture images based on sensor pulses or touch screen input from customers

●       Installed cameras in weatherproofed housings for specialized applications

●       Proactively diagnosed potential issues in advance and resolve them to prevent revenue loss


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SeaWorld Parks and Entertainment, Orlando, FL

Photo/Video Technician

 2014 – 2016

●     Provided continuous end user support for photo/merchandise computers and applications

●     Gained knowledge of proprietary sales software and point of sale systems from both a support and user perspective

●     Enhanced customer satisfaction through personalized service in the park

●     Certified on the job trainer for computer usage, data entry, and tour photo protocols

●     Pivotal in the implementation and support of a web based photo product which comprised over 20% of sales at launch and increased revenue by over 5%

●     Elevated issues as required to the next tier of technical support or external contractors

●     Acted as a liaison to third parties involved in supporting the merchandise department

●     Regularly completed specialty tasks for internal customers

●     Troubleshoot issues and use critical thinking to resolve issues under time constraints

●     Organized and personalized training of staff in the usage of all software used in the photo sales process

SeaWorld Parks and Entertainment, Orlando, FL

Photographer

2013 – 2014

●     Provided photographic services to families interacting with dolphins

●     Contributed to the team in various roles supporting the image capture and printing process

●     Regularly exceeded product sales goals within deadlines


Krisha Craven Photography, Statesboro, GA

Photographer

2012 – 2013

●     Managed the photographic process throughout the wedding day events

●     Completed post processing of photos in a timely manner for delivery to the client

●     Captured memorable moments before, during, and after wedding ceremonies

●     Created a highly personalized and comfortable environment with customers to help achieve their desired result

●     Organized multiple wedding/event photos during busy seasons to improve efficiency and satisfaction


Pediatric Eye Physicians, Savannah, GA        

Administrative Assistant

2008 – 2011

●     Assisted the office administrator with technical support for the internal server system

●     Adhered strictly to patient record handling procedures, confidentiality, and off-site backup

●     Participated in team building exercises and performance improving brainstorming sessions

●     Scheduled appointments for patients while accurately and securely storing important personal information


Education

Georgia Southern University, Statesboro, GA

B.S. of Interdisciplinary Studies (Information Systems / Marketing)

Riverside Military Academy, Gainesville, GA

High School Diploma